Kforce Phone Support / CPE Representative in Torrance, California

Kforce has a client in search of a Phone Support/CPE RepresentativeIn Torrance, California (CA). Summary: The Phone Support position is responsible for providing customer service through timely response of all customer (external and internal) inquiries and requests that come in via phone or email. In addition, this position is responsible for the updating of our systems and materials that are related to all multi-firm training sessions (SumTotal, Adobe Connect). Also, responsible for verification of CPE eligibility and processing of CPE certificates, ensuring we are NASBA compliant. Revenue and lead generation responsibilities (additional CPE billing/managing leads through SumTotal and phone inquiries). Create/maintain training guide links. Assist with User Conference registrations and session selection for applicable customers. Essential Duties and Responsibilities:

  • Answer all incoming phone calls timely and handle accordingly

  • Manage leads and provide timely assistance to Sales for order creation

  • Research and respond to all email inquiries same day as received

  • Register customers for sessions as required

  • Run CPE reports, reconcile requests and generate certificates

  • Generate additional CPE billing as required

  • Reconcile multi firm training sessions in tracking system

  • Maintain reservation system ensuring all data is updated timely and accurately

  • Create/maintain meeting rooms in Adobe Connect

  • Reconcile orders received on a weekly basis

  • Update and maintain training guide links

  • Provide multi firm session reports as required

  • Some college preferred

  • 2-3 years working in a customer service oriented environment

  • Proficiency in Microsoft Office

  • Excellent verbal and written communication skills

  • Strong attention to detail

  • Ability to multitask

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours